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Shawgeoff
Beginner
742 Views
Message 1 of 7

Ref# CON-0067 I see this is a common error

i'm trying to join BT but so far with no joy. Every time I go to put thru my order I get the error code 
Ref# CON-0067. So spoke with someone tonight and they couldn't help me but looking at others post it may be something to do with my postcode even though I've been with BT before. Trying to do it online to get the extra cash back. Any help much appreciated 

 

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6 REPLIES 6
ren89
Aspiring Contributor
730 Views
Message 2 of 7

Re: Ref# CON-0067 I see this is a common error

Have you tried live chat?

 

https://bt.custhelp.com/app/chat/contact_chat/queue_id/275/c/1885

 

They can usually do a lot of the things that BT will do over the phone and is usually better than waiting in queue for ages on the phone 🙂

 

I got this number from another part of the forum which is BT customer options and they are a UK based team 0800 800 030.

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Shawgeoff
Beginner
713 Views
Message 3 of 7

Re: Ref# CON-0067 I see this is a common error

Thanks tried both but still no joy looks like no BT for me!

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
710 Views
Message 4 of 7

Re: Ref# CON-0067 I see this is a common error

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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JohnC2
Moderator
Moderator
700 Views
Message 5 of 7

Re: Ref# CON-0067 I see this is a common error

Hi @Shawgeoff Welcome to the forum and thanks for posting. This error is due to an addressing issue but not always the Post Code. 

 

When you get this error are there links for you to follow to complete an offline order journey form? If so complete this and it will get picked up and manually processed by an offline advisor.

 

Cheers

John

 

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Shawgeoff
Beginner
686 Views
Message 6 of 7

Re: Ref# CON-0067 I see this is a common error

Hi John no form comes up just click here to retry 

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JohnC2
Moderator
Moderator
669 Views
Message 7 of 7

Re: Ref# CON-0067 I see this is a common error

Hi @Shawgeoff If there is no form to complete then I sorry there is no way we can place the order and honour the cashback.

 

Thanks

John

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