Not entirely sure this is the right 'board' - it's just a main type of broadband query.
I want to renew my broadband contract which is running out. I have tried 4 or 5 times and just get a 'technical error'. Apparently, it's not me, it's BT. I don't want to spend hours on the phone - how can I get round this log jam?
try phoning options team on 0800800030 and see what you can negotiate
I did as suggested but could only ring today to be told that the Black Friday Deal I wanted - Halo 2 at £3 less than I am paying now has been withdrawn!! So I have been trying to accept a deal all week, prevented from doing so by BTs incompetence and then when I ring for help prevented by staff intransigence.
I do not call that good service!
you can try again and get a different person and see if they can help
if the offer has been withdrawn which does seem odd but on different to an amazon offer which was available during the week but not now up to customer to phone at the time