cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
4,272 Views
Message 1 of 10

Returning an old hub without the barcode

Go to solution

How do I return an old hub if I don't have the barcode (I threw out the packaging as I was unaware I needed to keep it).

0 Ratings
9 REPLIES 9
4,256 Views
Message 2 of 10

Re: Returning an old hub without the barcode

Go to solution

Hi @robertwbeck and welcome.

How long have you had the hub?

Cheers

David

0 Ratings
4,249 Views
Message 3 of 10

Re: Returning an old hub without the barcode

Go to solution

Just 2 or 3 weeks David

0 Ratings
4,246 Views
Message 4 of 10

Re: Returning an old hub without the barcode

Go to solution

The old one

0 Ratings
4,236 Views
Message 5 of 10

Re: Returning an old hub without the barcode

Go to solution

The old one yes, I got a new Hub 2 delivered a few weeks ago.

0 Ratings
4,236 Views
Message 6 of 10

Re: Returning an old hub without the barcode

Go to solution

The new one came with a green bag for me to post back the old one, so I presumed I would need to do that although I've had the old one for several years now (certainly before December 2019).

0 Ratings
4,230 Views
Message 7 of 10

Re: Returning an old hub without the barcode

Go to solution

It was how long you had had the old one. There is no need to send it back if you had it that long. BT are obliged by law to offer recycling of old hubs but you can just dispose of it yourself at your local recycling center when normality returns.

0 Ratings
4,223 Views
Message 8 of 10

Re: Returning an old hub without the barcode

Go to solution

Ok, thanks for that.  Apologies for my initial misunderstanding.

 

Regards

0 Ratings
4,218 Views
Message 9 of 10

Re: Returning an old hub without the barcode

Go to solution

No worries.

0 Ratings
4,131 Views
Message 10 of 10

Re: Returning an old hub without the barcode

Go to solution

I received mine recently when upgraded my broadband but there was no detachable label with barcode to attach to the green bag supplied to send back the old router for recycling. I will pop it into our local small electrical recycling bank.

0 Ratings