I received a free replacement router for my older one and the box says inside 'please recycle your old BT hub' which I'm sure most of us would want to do, and "see back of box" and on the outside it duly says 'go to bt.com/returns following the steps showing you how to return your hub'.
I invite you to do this and see how you get on!
bt.com/returns tells you this:
"When you have kit to return, you’ll receive a white returns bag in the post within 2-3 days."
(I wasn't required to return it, so this doesn't apply). Then it says:
If you need another bag or need one sending to a different address, you can order one easily by logging into My BT and selecting 'Return equipment' under 'Return your BT kit'.
Nothing about recycling. Plus there is no 'Return your BT kit' button. That option doesn't exist (presumably it would do if you had been required to return new kit or risk being charged for it).
The issue here is that 'recycle' and 'return' mean different things but the router packaging and website think they mean the same. A system for returning when required set up but there's no recycling system.
As a BT customer I would like to be able to recycle my old but working router and (often unused) ancillary leads, adapters etc. through BT.
Can you please draw this to the attention of those who manage the returns and recycling processes and the website and packaging people?
Thanks
