Reward card

[Koahsiung]

Switched to BT broadband in December as, with the reward card taken into account, the monthly cost was cheaper. However no reward card has been forthcoming. I have been in touch several times and was originally told to wait and it would appear. I have just received an email saying the complaint has been closed. I contacted BT for online chat and was told the day I ordered wasn’t eligible for a reward card. I wouldn’t have ordered had it not been for the reward card bringing the actual monthly cost down.

[Keith_Beddoe]

@Koahsiung 

What date did you place your order online?

[Koahsiung]

According to my emails - 07/12/19

[Keith_Beddoe]

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@Koahsiung wrote:

According to my emails - 07/12/19

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There was no reward card offered on that date. See below.

• From 08.12.19 until 12.12.19 new to BT customers are eligible for a £70 Reward Card when ordering a Broadband Unlimited Package, £70 Reward Card when ordering a Superfast Fibre Essential Package, £100 Reward Card when ordering a Superfast Fibre Package, £120 Reward Card when ordering a Superfast Fibre 2 Unlimited, and a £120 Reward Card when ordering an Ultrafast Fibre 100 or 250 Package. Existing BT Broadband customers upgrading their BT broadband or those adding just BT TV are excluded.
• From 22.11.19 until 02.12.19 new to BT customers are eligible for a £100 Reward Card when ordering a Superfast Fibre Package, £125 Reward Card when ordering a Superfast Fibre 2 Unlimited, and a £125 Reward Card when ordering an Ultrafast Fibre 100 or 250 Package. Existing BT Broadband customers upgrading their BT broadband or those adding just BT TV are excluded.

See https://www.bt.com/manage/bt-reward-card/

Reward card offer dates.

[Koahsiung]

Could the error have been in the comparison site advertising it?

Think it was MSE

[Keith_Beddoe]

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@Koahsiung wrote:

Could the error have been in the comparison site advertising it?

Think it was MSE

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Perhaps what you saw was an old page that had not been updated? That can happen if your web browser has cached old out-of-date pages?

This is just a customer forum, and if BT have already investigated this, then there is nothing else I can suggest.