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Message 1 of 8

Right to exit removed

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In June this year i had a dlm reset and since upto 2 weeks ago everything was running great, then i noticed the upload speed had dropped on the router status page to 800kbs, download speed was listed at 60mbs but i was never reaching this, speed test would come back at an average of 35mbs down and 700kbs up.  So i switched routers, from a TD-W9970 to a BT hub 6a which was sent to me in june with a new contract.

I have checked all internal wiring and everything seems to be fine, i have removed the faceplate and i'm in the test socket currently(with a filter), speeds are continuing to degrade, i am currently on about 25mb down and 700kbs up, i raised a fault 2 days ago with the automated diagnostic on my bt:-

btfault.png

No one has tried to contact me, my preferred method of contact is email, i have checked my personal and bt email, nothing, i have my mobile number listed, no calls from bt.

I have done a quiet line test, it seems fine but i am using a cordless phone.

My hub:-

hub_stats.png

Exchange info:-

adsl_stats.png

I have noticed there have been a lot of sub contractor around lately upgrading the FTTC/P infrastructure, i'm thinking someone may have disturbed my line in the process, I am hoping someone could help me out, you people were amazing with my dlm reset in june.

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Message 2 of 8

Re: Right to exit removed

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Similar message on another post? https://community.bt.com/t5/BT-Fibre-broadband/Right-to-exit-removed/td-p/2098560

Must be something that has been recently added.

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Message 3 of 8

Re: Right to exit removed

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Similar yes, but i still have a problem, i don't want to leave BT, the service is great when it's working, i should have chosen a better subject.

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Message 4 of 8

Re: Right to exit removed

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your down connection speed looks good at 60mb and well within expected range but up speed is terrible.  as quiet line test ok and already connected to test socket I cannot see what more you can do    you need to phone 150 and get engineer visit



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Message 5 of 8

Re: Right to exit removed

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Thanks for the reply, it states 60mb, but:

speedtest1.png

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Message 6 of 8

Re: Right to exit removed

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Your upload definitely look wrong at 0.8Mb when the attainable is 15Mb+, , if you are in the test port and possibly using a different filter, then really all you can do ( if the fault is open ) is wait, or contact and ask what the progress is, what was discussed when you reported the problem ?
As you seem to know, testing using a cordless phone isn’t preferable as generally they are designed to remove ‘noise’, and a very low ‘hum’ is quite common.
The statement ‘right to exist removed’ presumably is some sort of ‘timer’, if you report a fault you cannot leave immediately because of it , after all you haven’t given your provider a chance to resolve the issue, after whatever the period is (1 month ?) if the issue hasn’t been resolved, perhaps the statement changes to ‘right to exit exists’ , and you simply switch to someone else if that’s your choice

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Message 7 of 8

Re: Right to exit removed

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Thanks for all the info and replies, i'll wait till next week and see if anything comes from the diagnostics from bt, thank you all. 

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Message 8 of 8

Re: Right to exit removed

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Just a quick update and close this thread, the diagnostics worked a charm, overnight speeds have improved.

90307dd5dc430da9ee9a97403dbea0b6.png

Thanks all who helped!