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Sharing Video Files in BT Cloud

My daughter has sent me some photos and video files via WhatsApp of our granddaughter that I share with friends in a shared folder. What I can't understand is that some of the video files save and play perfectly well, but with others I get this error message... 

"Oops: We tried but cannot transcode this video. So we cannot get it to play online. Your only option is to download the original" 

All the files are sent the same way and there seems to be no obvious reason why some play perfectly well, whilst others do not. None of the files is especially large. Surely my daughter is sending me the original file? Any ideas?

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