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Silent Text Messages

Hi, I wonder if anyone can help please ?

I use an iPhone 8 and almost all of the time, I do receive my chosen tone from my phone to let me know a new text has arrived.

However, from at least one person that I know, and also particularly from Paypal, when it is texting a security code, I receive no notification. ie the phone stays silent when these texts arrive.

The EE/BT shop said it was because these users were not in my contacts list, but this appears to be rubbish info as i receive texts, with the relevant notification, from many folk that I do not have in my contacts list.

Bit annoying as I don't respond to these texts until I next look at my phone to see the arrival.

Any help please ??.................🤔

 

 

 

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