Had a contract with Vodafone since August 2020. Suddenly in December my connection 'disappeared'. I found out that another resident in my block had taken out a contract with a different provider and his service (was supposed) to start on the day mine stopped. We both listened to his customer service chap who told us my line had been slammed.
I notified Vodafone, who said there was nothing they could do but cancel my contract and offer me another - which would not be activated until 8th January (so no internet for me over xmas!)
The other provider arranged a technician to visit the property the week after the problem. He sorted the problem for the other resident (still on 'my' line) and wanted to run a new line from the local exchange to the property for me - but could not do so because Vodafone would not raise a job order to carry out the work.
My 'new' service was supposed to be activated last midnight - but did not. Ironically the other resident's connection has now also disappeared! Vodafone stated they would continue to configure my connection and I should be online in another 24 hours. They refused to understand that the problem seems to be with the line into the residential property.
There are another 4 flats in our block (6 in total). Heaven knows what is likely to happen if any other resident decides to install an internet connection!
