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Message 1 of 15

Speed Problem with FTTP 900/110Mbps package and BT Smart Home hub 2

Hello,

I have noticed an ongoing speed issue with the Smart Hub 2 and FTTP for a few months now. After a few hours the 5ghz speeds go very slow I have tried factory resetting the router but nothing works. I have noticed BT have rolled out a few updates to the Smart Hub 2 another just on the 31st November 2021 but these have made no difference. The speeds work all ok when you first restart the hub but after a few hours or a day the speeds go very slow. I have had to reinstall the old Ultrafast Smart Hub which is very good and the speeds are working as they should. Has anyone any ideas whats going on? Thanks

Also the problem I will have BT are changing my home phone over too Voip very soon which needs connecting to the Smart Hub 2 but its not working correctly so I cannot do this with the old Ultrafast Smart Hub which I do prefer to use its a very good router in my opinion one of BT's best

I've been on this package for a good 6 months now this is not a new package for anyone wanting to know

Please click on white star to the left and say thanks if I have helped you at all!. 🙂 Thank you. Some handy links Copy & Paste:-
http://bthomehub.home/
http://netalyzr.icsi.berkeley.edu/index.html
http://diagnostics.bt.com/login/?workflow=Speed
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14 REPLIES 14
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Message 2 of 15

Re: Speed Problem with FTTP 900/110Mbps package and BT Smart Home hub 2

I found out today I can connect Voip through the Openreach Box not just the Smart Hub 2 so I will stick with the Ultrafast Smart Hub until this is fixed. Is this somesort of bug known? I've found this on the internt which sounds exactly the problem I am having> https://www.ispreview.co.uk/index.php/2020/07/isp-bt-working-to-fix-slow-fttp-broadband-speed-profil...

Sounds like an ongoing issue

Please click on white star to the left and say thanks if I have helped you at all!. 🙂 Thank you. Some handy links Copy & Paste:-
http://bthomehub.home/
http://netalyzr.icsi.berkeley.edu/index.html
http://diagnostics.bt.com/login/?workflow=Speed
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2,381 Views
Message 3 of 15

Re: Speed Problem with FTTP 900/110Mbps package and BT Smart Home hub 2

Note the with BT Digital Voice you can only access the service via the SH2 and not the ONT, that will only work with Fibre Voice Access which is being migrated to DV.

The voice port on the ONT has no function for DV.

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Message 4 of 15

Re: Speed Problem with FTTP 900/110Mbps package and BT Smart Home hub 2

Thanks in that case when will this FTTP Home Hub 2 bug be fixed, its obviously a big problem

Please click on white star to the left and say thanks if I have helped you at all!. 🙂 Thank you. Some handy links Copy & Paste:-
http://bthomehub.home/
http://netalyzr.icsi.berkeley.edu/index.html
http://diagnostics.bt.com/login/?workflow=Speed
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2,297 Views
Message 5 of 15

Re: Speed Problem with FTTP 900/110Mbps package and BT Smart Home hub 2

Has anyone got any answers to this fttp smart hub 2 bug thanks. I find it hard to beleive bt hasnt made any sort of announcement or answer to this ongoing problem

Please click on white star to the left and say thanks if I have helped you at all!. 🙂 Thank you. Some handy links Copy & Paste:-
http://bthomehub.home/
http://netalyzr.icsi.berkeley.edu/index.html
http://diagnostics.bt.com/login/?workflow=Speed
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Message 6 of 15

Re: Speed Problem with FTTP 900/110Mbps package and BT Smart Home hub 2

How do you know the 5G wifi is slow?

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Message 7 of 15

Re: Speed Problem with FTTP 900/110Mbps package and BT Smart Home hub 2

Sorry but that is a a really silly question I've tested it thoroughly, obviously!! I have 2.4ghz side switched off on my Home Hub 2 settings and if you had read my further comments above I've re-installed the original BT Ultrafast Home Hub made for an FTTP connection which works all ok. I'm assuming what I say about the BT Smart Home Hub 2 having a 5ghz bug is correct else after a small period of time this speed reduction would not happen. 

Please click on white star to the left and say thanks if I have helped you at all!. 🙂 Thank you. Some handy links Copy & Paste:-
http://bthomehub.home/
http://netalyzr.icsi.berkeley.edu/index.html
http://diagnostics.bt.com/login/?workflow=Speed
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Message 8 of 15

Re: Speed Problem with FTTP 900/110Mbps package and BT Smart Home hub 2


@MBR123wrote:

Sorry but that is a a really silly question I've tested it thoroughly, obviously!! I have 2.4ghz side switched off on my Home Hub 2 settings and if you had read my further comments above I've re-installed the original BT Ultrafast Home Hub made for an FTTP connection which works all ok. I'm assuming what I say about the BT Smart Home Hub 2 having a 5ghz bug is correct else after a small period of time this speed reduction would not happen. 


Have you tried changing the 5G channel? Is it on auto? is it the same channel on the HH2 as the Ultrafast Home Hub. 

If you like a post, or want to say thanks for a helpful answer, please click on the Ratings icon. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted solution’
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Message 9 of 15

Re: Speed Problem with FTTP 900/110Mbps package and BT Smart Home hub 2

Its on Channel 40 Ive tried all sorts of different settings the home hub 2 seems to always revert back to this speed issue. The Ultrafast Hub works fine. The only thing I havent tried is a pin reset on the home hub 2 I will try that

Please click on white star to the left and say thanks if I have helped you at all!. 🙂 Thank you. Some handy links Copy & Paste:-
http://bthomehub.home/
http://netalyzr.icsi.berkeley.edu/index.html
http://diagnostics.bt.com/login/?workflow=Speed
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2,129 Views
Message 10 of 15

Re: Speed Problem with FTTP 900/110Mbps package and BT Smart Home hub 2

It's entirely possible that it's only you with the issue - mine works fine. I'm sure most people's do.