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Message 1 of 3

Speed upgrade

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Discovered a deal today on 'hotukdeals' for Full Fibre 100Mbps @ £29.99 per month which is considerably faster than my current 36Mbps FTTP.

As this is only slightly more expensive than my current deal I was considering this offer.

On going to my BT account to enquire further I found out that BT cannot match this price for existing loyal customers.

I was under the impression that ISP's were to abandon this practice of penalising existing customers in favour of gaining new customers as it is unfair.

Any suggestions, please?

 

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Message 2 of 3

Re: Speed upgrade

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The existing customer deal is with Halo benefits, the new customer deal you quoted is without Halo benefits.
They are different packages, Halo having more benefits with it.

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Message 3 of 3

Re: Speed upgrade

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Call BT on 0800.800.030 and you should be able to negotiate a deal to renew your minimum term contract which may be better than any of the online offers that BT may make to you.