Still charged line rental after paying the line rental saver from the first day

[ronal9527]

Hi,

When I sign up a BT infinity service, I also paid the line rental saver. However, in my first bill, I can see that my line rental saver is paid, but I’m still charged for the line rental that is included in the package price. After reading other posts, I think BT is charging me twice for the line rental. Since I didn’t pay any line rental before I add the rental saver. Can any Mod help me to see what is wrong?

[PaddyB]

Hi @ronal9527,

I'll be able to take a look at your account to make sure the charges are correct. Please can you send me in your details using the "Contact The Mods" link found in my profile?

Thanks

PaddyB

[NeilO · Accepted solution]

@ronal9527 Thanks for speaking with me this evening, I'm glad I was able to help.