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Message 31 of 54

Re: Sudden, random drop in connection speed... again

Awesome feedback @Eighteentee,

I'll make sure to pass this on to @DavidM

Thanks for taking the time to post back 🙂

Cheers,

Robbie

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Message 32 of 54

Re: Sudden, random drop in connection speed... again

Unfortunately my broadband has dropped out again. This time the speed is stuck significantly slower than last time:

Annotation 2020-06-03 181623.png

Its dropped from 78meg to under 20meg now

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Message 33 of 54

Re: Sudden, random drop in connection speed... again

This doesn't sound good @Eighteenee.

Have you checked for any noise on the line?

Cheers

David

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Message 34 of 54

Re: Sudden, random drop in connection speed... again

Obviously your line is not stable and you speed in now worse than before. Need to find the cause of your instability before you get another pointless reset



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Message 35 of 54

Re: Sudden, random drop in connection speed... again

It has been stable for 12 days without issue. It's hardly been pointless!

And prior to that it was over 12 months!!!

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Message 36 of 54

Re: Sudden, random drop in connection speed... again

Hi @Eighteentee,

@imjolly has a point. If there is an underlying issue any resets etc will only delay the inevitable drop again. I can appreciate this is frustrating for you but have you tried a quiet line test? If you connect a phone to your test socket and dial 17070 it should be silent between announcements. Can you try that and let me know how it goes?

Cheers

David

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Message 37 of 54

Re: Sudden, random drop in connection speed... again

No dial tone*. Ran the auto check online and it comes back as no fault. There's sound there like a dial tone but not quite and I can't even dial 17070. Tried a POT and it's the same. Boadband is limping along but no phone. Strange.

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Message 38 of 54

Re: Sudden, random drop in connection speed... again

Sounds like there's a problem with the line @Eighteentee. You need to report that to 151 as a line only fault.

Cheers

David

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Message 39 of 54

Re: Sudden, random drop in connection speed... again

Thanks @DavidM how do I dial 150 from a mobile given my land line doesn't work? 

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Message 40 of 54

Re: Sudden, random drop in connection speed... again

Hi Eighteentee,

You should be able to call 0800 800 151 from your mobile.

Cheers

David

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