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Message 1 of 12

Transfer BT E-mails accounts

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Hi all,

 

Sold our house and cancelled our BT landine but opened a Premium E-mail account to keep the email accounts active whilst we searched for a new property.

 

We now have a new house and a new account and need to get the Premium mail accounts transferred to the new BT account and then close it (we pay £5 per month currently).

 

How do I go about doing this, nothing obvious and I am in a never ending website loop!

 

Any moderator help etc would be appreciated, I have the two account numbers.

 

Thanks

 

Adam

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Message 2 of 12

Re: Transferring BT email to another BT account

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NeilO I have the same issue, I need to transfer Premium mail account we were using to keep our emails alive to our new BT account, can you help please?
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Message 3 of 12

Re: Transferring BT email to another BT account

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I have moved your post onto your own thread to avoid duplication of answers.

 

I have notified the moderators of the forum about your request. Once they have read this they may be able to help. They are a BT UK based team and if they can help they will reply via this thread asking you to contact them via a link. They are very busy at present so once you have replied to them by the link, it can take over 48 hours for them to re-contact you.


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Message 4 of 12

Re: Transferring BT email to another BT account

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Hi @acprc,

 

I'll be able to help you move that email address over to your new account. Please can you send me in your details using the "Contact The Mods" link found in my profile?

 

Thanks

 

PaddyB

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Message 5 of 12

Re: Transferring BT email to another BT account

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Sorry PassyB,

 

I might be going mad but I can see no link! Just the generic contact us link at the top of the page. Where is the link saying "Contact the Mods"?

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Message 6 of 12

Re: Transferring BT email to another BT account

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Click on the moderators name. If using a mobile device you need to use the "full" site not the mobile site.

 

Mod.jpg

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Message 7 of 12

Re: Transferring BT email to another BT account

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Hi  @acprc

 

I've enabled the link for you on my profile, let me know if it works for you now.

 

Thanks

 

Stuart

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Message 8 of 12

Re: Transferring BT email to another BT account

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Got in and sent a message, not sure how long it takes but been 5 days now with no reply.

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Message 9 of 12

Re: Transferring BT email to another BT account

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Hi @acprc

 

Thanks for taking the time to chat with me this afternoon.

 

Just to confirm, I have moved the mailboxes over to your broadband account and I have cancelled the Premium Mail subscription.  You'll no longer have to paid for the addresses as they're now associated to your broadband.

 

As this is sorted I'll go ahead and close things off from here as agreed.

 

Cheers,

 

Robbie

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Message 10 of 12

Re: Transferring BT email to another BT account

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Superb service Robbie, thanks for sorting.
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