cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
792 Views
Message 1 of 6

Two stage security on private computer

Go to solution

I recently had to change my password. During that process I set up 2-stage security.

When I sign in on my personal laptop I am asked if I trust this device so I can avoid having to key in a passcode sent by SMS. Obviously I would prefer that. I am then prompted to give my laptop a name of at least 3 characters. Whatever I type in, when I click on "Confirm" I get an error message telling me to use letters, numbers, hyphens or underscores. How do I get past this problem?

0 Ratings
5 REPLIES 5
776 Views
Message 2 of 6

Re: Two stage security on private computer

Go to solution

Are you entering a consecutive string with no spaces or other forbidden characters?

0 Ratings
723 Views
Message 3 of 6

Re: Two stage security on private computer

Go to solution

Yes, letters, a hyphen, an underscore and numbers is all I have used. Always more than 3 characters and less than  25.

0 Ratings
709 Views
Message 4 of 6

Re: Two stage security on private computer

Go to solution

Perhaps the system is seeing your repeated attempts to enter the same name?

If (for example) you clear cookies, then you will be asked to enter a new name and you will not be allowed to repeat any previously used names.

0 Ratings
700 Views
Message 5 of 6

Re: Two stage security on private computer

Go to solution

Possibly, but I  have tried different variations of the name and they've all been rejected in the same way.

I'll try clearing cookies and have another go later today. 

Thanks for your help. 

0 Ratings
677 Views
Message 6 of 6

Re: Two stage security on private computer

Go to solution

Aha! Success! 

I cleared cookies and tried yet another name and it worked!

Again, many thanks for your help.