Unable to claim MasterCard reward

[mrc13]

Good morning,

I recently placed an order for a Superfast Fibre 1 Unlimited package, this was activated by BT on the 17th February 2020. I believe that I should be able to claim a £40 Marks and Spencers card and £80 Mastercard as part of this deal, and I have already managed to claim the M&S card (albeit it hasn't been delivered yet). However, the MasterCard one cannot be found, normally I have tried to go through https://www.bt.com/manage/bt-reward-card/ but nothing shows up to be claimed.

As the reward is set to expire 3 months after activation date and we're essentially a month down, I would like to find out what appropriate steps can be taken for this to be claimed. Thanks in advance for any help you can provide.

Kind regards,

Matt

[Keith_Beddoe]

@mrc13 

Did you look at the Reward Card Offer Dates - Broadband to see if there was an award on the date you placed your order?

[mrc13]

Hi Keith,

Thanks for the quick response, in all honesty it's difficult to remember if I checked this specifically. However, I do remember an initial screen that indicated the £80 mastercard would be part of the deal, similar to the following link:

https://www.bt.com/broadband/deals/affiliate-offer/?packageid=AFF-UINF1-UWC&s_cid=con_cic_aff_affwin...

The order was placed on the 30th January if this helps, I've tried to look around the website but I can't see anything mentioning a specific date this offer was first implemented, although expiry on the deal looks to be this month.

Thanks,
Matt

[Keith_Beddoe · Accepted solution]

No, nothing for that date.

• From 31.01.20 until 06.02.20 new to BT customers are eligible for a £100 Reward Card when ordering a Superfast Fibre 2 Unlimited, Existing BT Broadband customers upgrading their BT broadband or those adding just BT TV are excluded.
• From 10.01.20 until 16.01.20 new to BT customers are eligible for a £70 Reward Card when ordering a Superfast Fibre 2 Unlimited, and a £90 Reward Card when ordering an Ultrafast Fibre 100 or 250 Package. Existing BT Broadband customers upgrading their BT broadband or those adding just BT TV are excluded.

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

[DanielS]

Hi @mrc13, 

I can't see any deal for the 30th either. I think it's best if we go over your original order and ask a few questions for you. I've sent you a private message about this 🙂

Thanks

DanielS