Hi, was just wondering if there is another way to upgrade to the new top broadband package? (Full Fibre 900) I tried doing it online and got this message. I already checked the availability which said I can get it but for some reason I've had this message show up for a while on my account.
Try phoning 0800800030 and see if options team can get you upgraded
Would just like to update on this a little. I was able to get in contact with someone today but as they went to do a speedtest they came back and said I'd require an engineer to complete the upgrade to Full Fibre 900. I thought it would have been a simple call and done sort of thing but apparently I have to wait until June, at the earliest for an engineer to come out and do whatever needs done... Honestly thought everything was set up fine 😞
yeah, full FTTP setup in a cupboard under the stairs. I'm currently on what was BT's top broadband package (Fibre 250) before the new Full Fibre packages became available.
I too am having exactly the same issue, trying to upgrade from 100 to 500. Spoke to an advisor at BT and was told openreach are taking no new orders until 1/6. I’ve already got the equipment installed and running...