Hi all, I've noticed this has been an issue for a fair few people on the forums but the solution is never posted as far as I am aware.
My current download speed is 79Mbps and yet my upload speed is 0.03Mbps.
Had an engineer round today who said he's done everything he can on this end, he left here telling me to disconnect the router for 15 mins to see if it would calm down. He then left before checking if it worked, it didn't.
As for the "technical support" line, it's hard to inform them of a problem when they are obviously working from a script.
Does anyone know who i can talk to or what it is that is causing this issue?
Solved! Go to Solution.
if you have a hh5 can you go to hub manager thehn troubleshooting then helpdesk and post stats 1-12 can you also run btspeedtester and when first test completes then run diganostic test and post results test should be done with wired conenction
yeah this is what it comes up with every time
1. Best Effort Test: -provides background information.
|0 Mbps||77.43 Mbps|
Max Achievable Speed
| Download speedachieved during the test was - 75.35 Mbps|
For your connection, the acceptable range of speedsis 40 Mbps-77.43 Mbps .
IP Profile for your line is - 77.43 Mbps
2. Upstream Test: -provides background information.
|0 Mbps||20 Mbps|
Max Achievable Speed
|Upload speed achieved during the test was - 0.08Mbps|
Upstream Rate IP profile on your line is - 20 Mbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
did you or the engineer reset the hub back to facutory setting using the recessed button on back and holding for 20/30 secs until lights flash?
yeah we've done that too, I don't know if it helps but from BT's end the line tells them we're recieving full 80MB download and 20Mb upload?
if you have done factory reset then you need another engineer visit and hopefully a better engineer the mods will post a contact us link
After completing the email NOT PM then you join a queue of other customers waiting for mod help. The mods will get back to you in 3/5 working days either by phone or email
Thanks for your post.
Please send me in your details using the "Contact The Mods" link found in my profile and I will take it from there.
I'll do that 🙂 do you think this could be an issue at the exchange? It's the only place the engineer didn't check
If you have a HH5, can you post your line stats from the HH5 please? These are in Troubleshooting/Helpdesk on the web interface at http://192.168.1.254
Lines 1-13 will be enough