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MCN
Beginner

on ‎18-06-2018 21h46

1,866 Views
Message 1 of 3

WHY DID I RECIEVED A CHEQUE TODAY, I DID NOT REQUEST A REFUND

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I MAKE A HABIT OF KEEPING MY ACCOUNT IN CREDIT, I AM CONFUSED AS TO WHY I RECIEVED A CHEQUE IN THE POST. PLEASE CHECK THIS OUT AS SOON AS POSSIBLE. THANKS  

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2 REPLIES 2
gg30340
Distinguished Sage
Distinguished Sage

on ‎18-06-2018 22h06

1,857 Views
Message 2 of 3

Re: WHY DID I RECIEVED A CHEQUE TODAY, I DID NOT REQUEST A REFUND

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This is a BT residential customer to customer forum. Your post does not go to BT. The only BT staff are the forum moderators who do not necessarily read all the posts.

You will need to contact BT Billing and ask them.

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JohnC2
Moderator
Moderator

on ‎19-06-2018 9h01

1,819 Views
Message 3 of 3

Re: WHY DID I RECIEVED A CHEQUE TODAY, I DID NOT REQUEST A REFUND

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Hi @MCN Sorry you received a refund when you did not request this. It is probably because the credit balance on your account is more than your normal quarterly charges. You would be best to contact the Billing Chat Team and they will be able to confirm the reason for the refund. 

Cheers
John

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