cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
1,853 Views
Message 1 of 10

Why does BT tell me I can get Superfast Fibre when I don't get anything like those speeds?

Why does BT tell me I can get Superfast Fibre when the maximum download speed is about 25 Mbps and upload less than 3? (today upload is 0.8). 

0 Ratings
9 REPLIES 9
1,850 Views
Message 2 of 10

Re: Why does BT tell me I can get Superfast Fibre when I don't get anything like those speeds?


@mikeo999 wrote:

Why does BT tell me I can get Superfast Fibre when the maximum download speed is about 25 Mbps and upload less than 3? (today upload is 0.8). 


Enter your phone number into this form and display the results here, but edit out your phone number before you post the results.

https://www.broadbandchecker.btwholesale.com/#/ADSL

0 Ratings
1,843 Views
Message 3 of 10

Re: Why does BT tell me I can get Superfast Fibre when I don't get anything like those speeds?

mikeo999_1-1611304589062.png

Here you go! I have a feeling it's because I'm too far from the cabinet.

0 Ratings
1,841 Views
Message 4 of 10

Re: Why does BT tell me I can get Superfast Fibre when I don't get anything like those speeds?


@mikeo999 wrote:

 

Here you go! I have a feeling it's because I'm too far from the cabinet.


You would be correct in that assumption.

0 Ratings
1,831 Views
Message 5 of 10

Re: Why does BT tell me I can get Superfast Fibre when I don't get anything like those speeds?

Although it would help if they were more upfront when predicting the speed. If I go online and input my phone number and address, they offer me Fibre 2.
0 Ratings
1,826 Views
Message 6 of 10

Re: Why does BT tell me I can get Superfast Fibre when I don't get anything like those speeds?


@mikeo999 wrote:
Although it would help if they were more upfront when predicting the speed. If I go online and input my phone number and address, they offer me Fibre 2.

As you can see, that would not be possible on your line.

0 Ratings
1,810 Views
Message 7 of 10

Re: Why does BT tell me I can get Superfast Fibre when I don't get anything like those speeds?

I do see, but my point is that is not what they advertise.

 
0 Ratings
1,741 Views
Message 8 of 10

Re: Why does BT tell me I can get Superfast Fibre when I don't get anything like those speeds?

I have some sympathy as they always advertise 'up to' but the info on what you are likely to get is there when you order as I remember ?

0 Ratings
1,706 Views
Message 9 of 10

Re: Why does BT tell me I can get Superfast Fibre when I don't get anything like those speeds?

Fibre 2 isn't just extra speed it also has more virus protect licenses & cloud storage as well hence why it's still offered when you can't get the higher speeds

0 Ratings
1,686 Views
Message 10 of 10

Re: Why does BT tell me I can get Superfast Fibre when I don't get anything like those speeds?

If that's the reason, they should change the name.

0 Ratings