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Message 1 of 27

WiFi issues on new mobile

Gone from Moto g4 on EE to Huawei p smart on BT. Phone picks up all my WiFi networks. Connects fine with home, parents etc but at work where it is open network for staff, customers etc my phone connects straight away to the network, says I'm connected, excellent strength but I can't access any internet at all. No-one else has any issues and I've never in 14 yrs. BT help can't help apparently they can't suggest anything else. When I click on works network it says connected, excellent strength etc but also shows a QR code but no-one else has ever seen this before. Help
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Message 2 of 27

Re: WiFi issues on new mobile

It must be an issue with the way your work network is configured. Possibly some form of security filtering which needs validation with your device?

Its quite common on open networks, your device has to be authorised, otherwise it will not be given an IP address, so you get no Internet access. Speak to your work IT people.


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Message 3 of 27

Re: WiFi issues on new mobile

Thanks Keith. Don't understand why I'd be the only one out of 60 staff to have this issue. As far as contacting company IT, can't see that happening as no-one knows who it would be to contact lol. I'm in South Wales but HO is London. Going to try the QR option tomorrow and see if any joy.
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Message 4 of 27

Re: WiFi issues on new mobile

It could be that you have to scan a QR code, to register your device on your work network. The code probaby represents the hardware MAC address of your mobile device and its IMIE number.

Others may have already done that, and simply forgotten about it, or it might be that this is a new feature, and all the other users` devices have been registered beforehand.

Scanning a QR code, does make it easier for IT to keep a track of devices, as they can be kept electronically, and devices can be removed from the network when people leave.

Also visitors can scan a code, and be given temporary access for just a day.

Simple really.

Message 5 of 27

Re: WiFi issues on new mobile

Fingers crossed Keith it'll work tomorrow as need to be connected in work, not willing to use 8 hrs of mobile data.
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Message 6 of 27

Re: WiFi issues on new mobile

Downloaded a QR scanner, scanned the barcode, still can't connect. It's totally baffled everyone, the only difference I can see in my new and old phone is he frequency, my old one is showing 5 but this phone is 2. Something.
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Message 7 of 27

Re: WiFi issues on new mobile

Cannot suggest anything. The only thing that might make sense with the numbers you mention, would be the wifi band. 5Ghz or 2.4Ghz, but if you have connected to their 2.4GHz wireless network, then it should work.

Its possible that you were connected to the 5GHz network on your old phone, when you last visited, that would present a different MAC address to your work network, which does not tie up with your name. Or it could simply be that they cannot link that new phone, with your name.

If you have visited the site before, with your old phone, then you would probably have to ask your IT people to delete your existing old record, and allow you to register your new phone against your name.

Its essentially an IT problem.



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Message 8 of 27

Re: WiFi issues on new mobile

Have you tried "forgetting" the network and restarting your phone and then remaking the connection.

It would be very unusual for a company network not to have a password/passkey to enable access to its network, even if it is available to guests/members of the public. 

There should be some sort of wireless passkey/password that you need to enter to get access. It should offer the place to enter the password if you tap on the Network name in the WiFi settings. If it is not apparent there you may be offered a "landing page" if you open a browser. 

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Message 9 of 27

Re: WiFi issues on new mobile

@gg30340 I have seen places where there is just a barcode on the wall, and you scan that code to get access, but you still have to get a wifi connection first, which maybe the issue.


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Message 10 of 27

Re: WiFi issues on new mobile

Yes I have tried forgetting etc but no still can't connect, don't understand why it says I am though if I'm not. I've had to use my old mobile just to keep online today. No there is no passkey etc. At my wit's end, phone no good to me if I can't get online in work.
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