YouView Box not working

[mozbadel]

My BT TV Box will not boot properly. After the Waking Up message it goes to You View, Please wait, then a "Use SMART mode message...." appears, then it says Loading. After that it goes to BT waking up again and the cycle continues. 

[RobbieMac]

Hi @mozbadel 

Thanks for your post.

I'm sorry for the problems you're having with your BT TV box.  Have a word with a support desk for assistance.  You can reach them on 0800 111 4567.

Post back and let me know how you get on chatting with them.

Cheers,

Robbie

[mozbadel]

I spoke to the BT help desk earlier today and after testing it remotely the view was it had failed so a new box is winging its way to me now. Thanks, anyway.