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rickb1
Beginner

on ‎29-02-2020 20h29

1,139 Views
Message 1 of 2

fault not raised properly at bt end

hello we recently raised a fault for low speed and broadband disconnections.

two engineers came at separate times and the fault was closed yet the broadband still drops. We have therefore raised a complaint about this.

as a result bt have raised a new fault and are sending yet another engineer...but they have logged the fault as 'unable to make or receive calls' which is tne incorrect type of fault. So i already know that if this does not change they will send the wrong engineer.

can anybody here help and alter the fault type and make sure the right engineer turns up?

I really don't know how to deal with such poor service

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1 REPLY 1
imjolly
Distinguished Sage
Distinguished Sage

on ‎29-02-2020 21h04

1,132 Views
Message 2 of 2

Re: fault not raised properly at bt end

If your hub/router is dropping internet connection it is more likely to be a line fault than broadband. Can you check your line by dialling 17070 option 2. Should be silent and best with corded phone from test socket

which hub version are you using?



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