cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
1,510 Views
Message 1 of 2

iPhone backup of photos on BT Cloud

Hi, I’ve just downloaded the BT Cloud App and setup my iPhone to backup all my photos(approx 45GB and 5000 in the phone) but the App is only picking up around 400 and then stating no new content found. Have tried uninstalling and reinstalling the App, but makes no difference, nothing even showing under All files.
I have ensured that my phone is not optimising photos.
Any ideas?
0 Ratings
1 REPLY 1
1,482 Views
Message 2 of 2

Re: iPhone backup of photos on BT Cloud

Hi @Mattrigden Sorry the Cloud service is not backing up all your photos.

Give the cloud helpdesk a call on they'll be able to get this looked into further for you. They can be contacted on 0800 500 3114 9am to 9pm Mon - Fri 9am to 6.30pm Sat and Sun

thanks
John

0 Ratings