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gordonrgw
Aspiring Contributor
1,841 Views
Message 1 of 26

new YouView Box, remote control diabolical

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Hi,

 

just received a new YouView box from BT,

 

I just can't get the RC to work, it's patchy at best, but mostly inoperable.

 

Support have sent out a new RC, same problems.

 

Chasing up the call, I now have an engineer visit scheduled for ...... the 11th November!!

 

the box is basically unusable, the buttons on top of it work perfectly, it just seems to be the RC, Ihave tried the solutions on the BT site - eneregy-saving bulbs (!) etc, no joy.

 

has anyone any ideas? I'm seriously considering cancelling it all and going somewhere else..

 

 

(I've reset YV box and RC also, before someone suggests that!)

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25 REPLIES 25
gomezz
Distinguished Expert
1,815 Views
Message 2 of 26

Re: new YouView Box, remote control diabolical

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Is there a protective film on the front of the Youview box to protect it from scratches while in transit. If so, peel it off.
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gordonrgw
Aspiring Contributor
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Message 3 of 26

Re: new YouView Box, remote control diabolical

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pretty sure we pulled off all protective stuff, I will check..

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eve10
Beginner
1,761 Views
Message 4 of 26

Re: new YouView Box, remote control diabolical

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hi i have just joined bt aswell and im also having a nightmare with my you view remote ive tryed everything on bt help site nothing works they keep sending me new ones but they also dont work u also have engineer coming  on the 3rd November hopefully they can resolve it


@gordonrgw wrote:

pretty sure we pulled off all protective stuff, I will check..


 

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gordonrgw
Aspiring Contributor
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Message 5 of 26

Re: new YouView Box, remote control diabolical

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yup all protective plastice removed, still no joy Smiley Frustrated

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zulu17
Distinguished Guru
Distinguished Guru
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Message 6 of 26

Re: new YouView Box, remote control diabolical

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Also make sure there isn't protective film over the the end of the remote control itself.

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gordonrgw
Aspiring Contributor
1,700 Views
Message 7 of 26

Re: new YouView Box, remote control diabolical

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yup, all clear, no other protective film interfering in the path between remote and receiver either..

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skappy70
Recognised Expert
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Message 8 of 26

Re: new YouView Box, remote control diabolical

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does it work if closer to the box?
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gordonrgw
Aspiring Contributor
1,678 Views
Message 9 of 26

Re: new YouView Box, remote control diabolical

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nope, distance is not a factor, nor vector! Pointing in various directions gives the same (dismal) results.

occassionally (VERY occassionally) it will work for VERY short periods, more due to luck than any other factors I can determine.

 

I have tried varying lighting conditions also, but no luck there either.

 

all in all, pretty p****d off with the whole thing..

 

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curlywatts
Contributor
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Message 10 of 26

Re: new YouView Box, remote control diabolical

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Same here joined yesterday, remote useless, the buttons sometimes do something, most of the time not.
Been on the web chat and on the phone all morning, got passed all around and had to give up waiting after an hour.
Just moved from talktalk and I thought there customer service was bad but just as bad at BT.
It's not the size of the wand but the magic in the stick.
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