moved into new home and was told there was already a line to property when Openreach engineer arrived to connect line/broadband he found the cable from pole had been cut, (probably the developer/contractor who built two new houses adjacent but of course no evidence). Openreach now want me to cut down a tree that is in sight line of pole/house - problem is it's in my neighbours garden and it's about 25/30ft - suppose it could be topped but whose responsible for arranging/cost ? Openreach want it done before they will come out and do a survey for best route for line connection. The engineer did find the remains of the line in the trees close to the pole - isn't it their responsibility to restore the line ?? any advise please.
