No idea if this is the correct place to ask this question so please help. I have made an on line order for calls and broadband to start in October. Our present contract end in November but when I tried to have the new contract start then the calendar only went up to October so I settled for that as we are just continuing with what we have and there will be no change to our prices.
On my orders page it says this order will start in October and lists Halo and calls which is all fine. It says it is an open order. However on the same page it also says "auto undo order" also for October, same day as new order. What is this? This undo order is "pending". Why is the order being undone, I want it to go through, or does it refer to my existing contract. All very confusing, can somebody please explain. Thanks.
