cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
1,140 Views
Message 1 of 7

problem adding new BT email account to Mac and Android

Go to solution

I have created a new email address and checked it is sending and receiving.

Trying to add to Mac mail but it won't accept it - "unable to verify account name or password"

I have also tried to add the new email address to my Android phone with the same result.

Called BT but can't help.

problem on 2 devices MUST be a BT issue?

Any ideas please?

 

 

 

0 Ratings
6 REPLIES 6
1,129 Views
Message 2 of 7

Re: problem adding new BT email account to Mac and Android

Go to solution

Are you setting the account up manually on the devices using the correct settings here or letting them use a wizard?

0 Ratings
1,125 Views
Message 3 of 7

Re: problem adding new BT email account to Mac and Android

Go to solution

Thank you for your reply.

I have tried both?

0 Ratings
1,122 Views
Message 4 of 7

Re: problem adding new BT email account to Mac and Android

Go to solution

I have also tried a second new email address with the same result?

0 Ratings
1,119 Views
Message 5 of 7

Re: problem adding new BT email account to Mac and Android

Go to solution

Try changing the password on the account and then wait for an hour to give the password chance to sync between servers and then attempt to set the account up again on one device only. If successful, repeat for subsequent devices.

1,117 Views
Message 6 of 7

Re: problem adding new BT email account to Mac and Android

Go to solution

Will do - thank you

0 Ratings
1,106 Views
Message 7 of 7

Re: problem adding new BT email account to Mac and Android

Go to solution

That has resolved the issue??

Thank you very much

 

How strange?

0 Ratings