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Alison9
Beginner
6,925 Views
Message 1 of 9

Forgotten PIN for BT8610

Hi. My Dad has forgotten the access PIN for the BT8610 phone.  Need to use the forgotten PIN to reset the PIN.  Ho can I reset without knowing the forgotten PIN? Thankds, Alison

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8 REPLIES 8
PaddyB
Moderator
Moderator
6,919 Views
Message 2 of 9

Re: Forgotten PIN for BT8610

Hi @Alison9,

 

Have you tried the steps as shown in the user guide

If that doesn't work you can call the product helpdesk

0800 145 6789

Monday to Friday 9.00am to 5.30pm, Saturday 9am to 2pm

If your product is out of warranty contact BT's recommended agent

By phone: 0800 980 8999

Thanks

PaddyB

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
6,919 Views
Message 3 of 9

Re: Forgotten PIN for BT8610

You would have to factory reset the base unit, then use the default PIN as described in the user manual.

 

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Alison9
Beginner
6,910 Views
Message 4 of 9

Re: Forgotten PIN for BT8610

Thanks. There isn't a default pin in the user manual

A

 

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Alison9
Beginner
6,909 Views
Message 5 of 9

Re: Forgotten PIN for BT8610

Thanks. Yes, that's why I tried this forum

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BrunoN
BT Devices Expert
BT Devices Expert
6,880 Views
Message 6 of 9

Re: Forgotten PIN for BT8610

Hi @Alison9, see page 41 of the user guide (link in previous posts). This shows how to reset the base and also mentions the default PIN (which is 0000).

Hope this helps, but come back here if this doesn't work.

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IanD1
Beginner
6,584 Views
Message 7 of 9

Re: Forgotten PIN for BT8610

Will resetting the base unit delete all the data - stored and blocked numbers etc? 

 

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NeilO
Moderator
Moderator
6,566 Views
Message 8 of 9

Re: Forgotten PIN for BT8610

@IanD1 Yes resetting the base it deletes all the stored data.

RetepL0g-ED
Beginner
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Message 9 of 9

Re: Forgotten PIN for BT8610

You can't Factory Reset base unit without the original PIN,
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