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DanielCooper_95
Beginner
342 Views
Message 1 of 11

3 weeks not yet connected to FTTP

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Hi,

To explain a little bit of what has been happening. Back on 1st of June I moved in to my new place from my parents. I had a separate internet connection there which was set up in my dad's name since it was easier for him to set that up since he had an account and another line into the house. So we tried getting it transferred to my new property which went well but then the engineers that visited said they were here to only do FTTP and not copper since it's being decommissioned. So what happened is that contract got terminated and I had to set a new account up in my name and start a new FTTP order which I did (via phone) and explained to the representative over the phone that we needed this done through the underground ducting and that no overhead cabling is to be permitted as per request from my landlord. I set this account up on the 7th and now fast forward 2 weeks I now had more some engineers show up (21st) and they said they were contracted to do overhead and not underground. So they left but before they did they checked around and made sure what needed to be done and said they have set notes up for the other company to come and do the work. Can I just make sure that this is actually going to be sorted now? From tracking my order it says "We've got a specialist team working on it and we'll let you know as soon as we have more news. Thanks for your patience." but I really want to make sure I don't run into the same issue.

Thanks,

 

Dan

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10 REPLIES 10
imjolly
Distinguished Sage
Distinguished Sage
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Message 2 of 11

Re: 3 weeks not yet connected to FTTP

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I would check with FTTP TEAM  08005874787 and make sure things are progressing as you want



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DanielCooper_95
Beginner
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Message 3 of 11

Re: 3 weeks not yet connected to FTTP

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Ok thanks will call them tomorrow to check on things.
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Starwire
Recognised Expert
270 Views
Message 4 of 11

Re: 3 weeks not yet connected to FTTP

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Is there an existing line, be it Fibre or a Metallic Path to the property and how is it fed, i.e. Overhead or Underground?

If the existing line is Overhead or if there no service but it’s never been Underground but that’s what your Landlord wants then you may be liable for any additional Network Construction Costs.

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DanielCooper_95
Beginner
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Message 5 of 11

Re: 3 weeks not yet connected to FTTP

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Hi there is an underground duct that goes to a pole which the engineers said is cv1 or something that then goes to another pole as previous tenant had internet. Was previously a copper line but the property is only 3 years old.

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iniltous
Guru
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Message 6 of 11

Re: 3 weeks not yet connected to FTTP

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What sort of property is this , a flat in a converted house, a flat in a purpose built  ‘complex’ of flats, or a regular house ?
If your area is generally an overhead fed area ,  most ( if not all ) regular property’s will have a dropwire from a pole,  what you refer  to as cv1 is probably CP 1 , carrier pole 1 and is simply a way of extending the reach of the original pole , or to get around an obstacle, if there  isn’t a direct route to the pole from the property.

Depending on what type of address this is , if your landlord has refused an overhead feed , and wants an underground feed , then unless an underground duct was previously provided ( and that’s not that likely ) then you would be expected to pay the costs of providing the underground duct , after all you are effectively rejecting the usual method of provision.

 

Assuming it’s a flat/apartment, even if a duct exists and the address is within the MDU , FTTP it’s isn’t always the same method of provision , copper lines may be underground but FTTP could have to be overhead , even in a purpose built MDU (multi dwelling unit ) that already has an ‘internal’ distribution point (DP) for copper based services like  ADSL/FTTC , if FTTP  becomes available then it could be that FTTP is going to be external and provided from the pole ,(  if the individual address within the MDU can be served directly from the pole ) because of  the expense and permissions required to get an internal  fibre  DP provided.

If your address is part of a MDU , and was identified as a ‘proper’ MDU  where an internal fibre DP is the only real choice, then you shouldn’t be given an appointment as the address would be flagged as a MDU , and OR would engage with the building owner/ management to see how internal distribution could be provided, but timescales are not given as it’s impossible to say from the outset what the outcome will be , the building owner could ( for example ) simply say ‘No’,or ask a ridiculous amount of money to give permission.

That could be what was referred to as a specialist group , they start negotiating with the building owner so see if something can be done to service all the units within the building.

To give any useful info, more info about the area and property type is needed

What  does this checker site show for the address in question ?

https://www.broadbandchecker.btwholesale.com/#/ADSL

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DanielCooper_95
Beginner
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Message 7 of 11

Re: 3 weeks not yet connected to FTTP

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Hi,


It is a new build bungalow but the link u said the use looks like this when I type my address In. I have got another engineer visit tomorrow now but it says this

 

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install Process

WBC FTTP Up to 1000 Up to 220 -- Available KCI2 Assure

Other Offerings Availability Date

VDSL Multicast Available

Exchange Product Restrictions Status

FTTP Priority Exchange Y

WLR Withdrawal N

SOADSL Restriction Y

As a fibre priority exchange, FTTP has priority over other products if available at the address

 

WLR is currently available at the exchange

 

SOADSL is restricted at the exchange

 

Our records show the following FTTP network service information for these premises:-Single Dwelling Unit Residential OH Feed potential Line of sight problems.

 

FTTP is available and a new ONT may be ordered.

 

For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.

 

Actual speeds experienced by end users and quoted by CPs will be lower due to a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.

 

The Stop Sale date for IPstream is from 31 Oct 2013. The Formal Retirement date for IPstream is from 30 Jun 2014.

 

In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.

 

If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service

 

Mildenhall exchange:Only single order products are available and ADSL and ADSL2+ products are not shown as available.However for premises that can only be served by SOADSL, BT will continue to accept ADSL and ADSL2+ orders until SOADSL is available.

 

Thank you for your interest

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Starwire
Recognised Expert
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Message 8 of 11

Re: 3 weeks not yet connected to FTTP

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I know what you mean, come across this 12 dozen times in my time as a CSE for Openreach.

A New ‘Self’ Build in an area with existing Infrastructure. Your DP/CBT is fed O/H but there’s duct to the DP, or in your case a Carrier Pole.

O/H FTTP Cable can go both O/H and UG so it’ll just go from Pole to Pole, down and into the Duct to your house.

Simple job provide the Poles are OK to Climb and the Duct isn’t Blocked and is the approved Duct 56 Openreach use.

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iniltous
Guru
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Message 9 of 11

Re: 3 weeks not yet connected to FTTP

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As already stated, shouldn’t really be an issue , the pertinent part of the DSL checker is
Our records show the following FTTP network service information for these premises:-Single Dwelling Unit Residential OH Feed potential Line of sight problems.

Because of the ‘potential line of site’ , it should be surveyed before the install to see if any extra resources are need ( for example, like 2 people instead of 1 for safety, or scaffolding or some other method of getting to the pole top ) …unless the the duct provided by the developer from the pole to the property is no good ( presumably this pole is on private land because they should excavate in the public highway/footpath ) then I don’t see why it should be taking as long as it is…..you probably need to speak to BT again to ask about the time it’s taking

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DanielCooper_95
Beginner
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Message 10 of 11

Re: 3 weeks not yet connected to FTTP

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All sorted! Got fully connected now.

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