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pmits
Beginner
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Message 1 of 16

Draytek 2862 Router Connection

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We have in our office a stand BT HUB with FTTC. Although this works fine in terms of browsing the internet, they don't really provide much in the way of other technologies eg. vpn access etc.

 

So, we bought from the BT Shop online, the recommended Draytek 2862 Series router to replace the BT Hub.

 

The router has been set up with the absolute basics to provide internet access and tested with just a single (new) laptop wired to the Draytek which is connected to the filtered BT plate. This is showing a 35mb connection down and 10mb up.

 

The problem i get is just general speed browsing the internet. I can browse web pages and sometimes it is quick and other times this is slow. The sometimes it'll think about it for a minute before either displaying the webpage. Gradually this will almost grind to a halt on occasion.

 

This is not the laptop - it does the same with any device connected. Additionally, it works fine with the BT HUB.

 

I have contacted BT and run through the settings required for a standard connection with three BT staff. Each one has confirmed there is nothing wrong with the settings. They have run tests on the line, which come back fine (works with BT Hub anyway as I pointed out). I have plugged a phone in, there is no crackles or quietness on the line.

 

The settings I have are:

 

Router

Firmware:  3.8.7_BT

DSL Version:  779517_A/B/C HW: A

 

WAN Setup

Physical Mode: VDSL2

DSL Mode: Auto

Active Mode: Always On

 

Wan -> Internet Setup

PPPoe/PPPoA: Enabled

VPI/VCI: 0,35 (38 tried)

Encapsualtion: VC MUX

Protocol: PPPoE

Modulation: Multimode

MTU: 1500 (default) - (Tried 1492-1488 as suggested)

Username/Password: myaccount details (have tried with <btnumber>@btbroadband.com)

Fixed IP: Dynamic (have tried with the static)

 

Apart from the, the rest of the router currerntly is set as standard and has been factory reset (again).

 

I'd appreciate if anybody has any ideas/advice - especially if they have a working Draytek Router

 

 

 

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15 REPLIES 15
Keith_Beddoe
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Message 2 of 16

Re: Draytek 2862 Router Connection

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Welcome to this user forum.

 

Are you a BT Business user?

 

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pmits
Beginner
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Message 3 of 16

Re: Draytek 2862 Router Connection

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Yes I am.

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pippincp
Distinguished Sage
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Message 4 of 16

Re: Draytek 2862 Router Connection

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As @Keith_Beddoe has requested, are you a business customer as this is the retail forum. Looking at what you have posted though I think you'll get more support from here. https://forum.draytek.co.uk/https://forum.draytek.co.uk/

 

The business forum is here. https://business.forums.bt.com/

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Keith_Beddoe
Distinguished Sage
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Message 5 of 16

Re: Draytek 2862 Router Connection

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@pmits  The BT Business forum is at http://business.forums.bt.com/

 

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pmits
Beginner
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Message 6 of 16

Re: Draytek 2862 Router Connection

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To be fair, it doesn't matter if its is BT Business or Residential - it is to do with exactly the same product, BT Inifinity.

Draytek Routers are widely advertised on shop.bt.com and can be used for either use.

 

So it is more a question about the hardware product settings/firmware etc in conjunction with BT Inifinity.

 

 

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Liam_
Recognised Expert
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Message 7 of 16

Re: Draytek 2862 Router Connection

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From a quick look at the user guide, not an exhaustive study I might add, page 43 would seem to cover the setup info you require.  You would need to enter the specific details supplied as part of your business package.  Presumably in the welcome letter or what ever they called it.

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pmits
Beginner
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Message 8 of 16

Re: Draytek 2862 Router Connection

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Well Liam, it is not the setup I asked for. I've been configuring routers and including Draytek brands for a very long time. **Edited by Mod**. Cheers.

 

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pippincp
Distinguished Sage
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Message 9 of 16

Re: Draytek 2862 Router Connection

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Have  you tried the Draytek forum?

 

https://forum.draytek.co.uk/

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ninjajellybean
Beginner
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Message 10 of 16

Re: Draytek 2862 Router Connection

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Are you a BT employee?

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