The engineer installed new fibre broadband yesterday but it didn’t work ,
and he tried to fix it 2 hours, and find out it’s something wrong with sass which he cannot fix need somebody else to do the fix .
and it is in the evening as he cannot get hold of anybody but said will keep our old copper one active until the new fibre one works.
We let him leave but however shortly after he left out copper one stopped working .
This morning called bt to get the copper network back , but the man on the phone said we had fibre broadband already so no more copper.
And then on the phone he tried to give instructions to get the fibre one working, only it’s a waste of time as the engineer yesterday already did his best and couldn’t get it work !
he said on the phone he can only send an engineer over to fix on the 20 which is more than 1 week away , so we would have no broadband until then still with uncertainty if it can be sorted .
I asked for give us old copper broadband back until it’s fixed , but he said no as it means to start a new contract .
And then I asked to give me a number to call to escalate the issue and get the copper connection back but he just transferred me to another line with nobody answering.
any suggestion as what I can do to get my broadband back for now until the new fibre is fixed ? I desperately need one as I need it for work next week
