No connection new build

[Amyclara]

Hello, please bear with me as I’m not very technical at all. I moved in to a new build in October. The house  itself is shared ownership. I own half the housing association (sage )own the other half. I was the last resident to move in and it appears the property developers have not ensured the fibre line/broadband has been fitted correctly. No internet provider has been able to provide to my house for obvious reasons as the line is not connected . I have requested the developers have a look time and time again. Someone did indeed come to take a look and said he would be back. This was at Christmas so I assume he is lost. The property developers are stating it’s not their issue. I am unable to communicate with bt open reach myself and I’m unable to secure a broadband provider so I have no one to liaise with them? I’ve been without internet now since October. We are running off a smart 5G hub which is very costly and honestly useless. I’m at my wits end and I don’t know what I’m supposed to do next? Any advice would be hugely grateful! Thankyou 

[imjolly]

enter your address and post results remembering to delete address   this will show what if anything is available to you

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

[iniltous]

Are BT your intended ISP ? , if you preference is a different provider, then any enquiry should be towards them , assuming it’s Openreach that you think have provided network into the development ( there is no such organisation as BT Openreach )  , you could contact them via their website asking why your neighbours can get service but you cannot .

[brookheather]

If your neightbours have fibre and you don't then you can use this form to contact OpenReach - it may just be a missing entry in their database:

https://www.openreach.com/forms/fibre-broadband-availability---customer-form

[ptrduffy]

Presumably you at least have a phone line and so could order ADSL or FTTC?  If you follow the link @imjolly provided we can see what's available to you.

[Amyclara]

Hello, I have tried to do this several times with my address and the box doesn’t even register. When I click submit to enter the details 

[ptrduffy]

If you enter just your postcode it will give you a list of properties to choose from - is your address in that list?

[Amyclara]

Thankyou. It just states this message. 

We cannot determine broadband availability at this location. This may be a new address to which connectivity is not yet complete.

[jac_95]

@Amyclara 

Who are your neighbours with? Some property developers (such as Taylor Wimpy as an example) use a AltNet Network infrastructure provider rather than Openreach.

[iniltous]

Does your address appear on the Royal Mail website ? 

Try using the DSL checker but using your property's UPRN instead of the postal address , you may need to look up your UPRN .

If the developer hasn’t actually registered the address with the appropriate authorities, then it won’t appear as a valid address and therefore not appear on any ISP’s ordering portal, are your neighbours properties shown when you use the DSL checker , and it’s just yours that doesn’t appear  ?

Does the property have an Openreach ONT fitted ? ,