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Message 1 of 4

Smart Hub 2 disconnecting once or twice a day

I am no expert but is it to do with this in the event log?

PPP LCP Send Termination Request (User request)
 

11:38:29, 30 Jun.

PPP: IPCP down
 
11:38:29, 30 Jun.
PPP: LCP down
 
11:38:29, 30 Jun.
DSL Link Down: duration was 99408 seconds
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Message 2 of 4

Re: Smart Hub 2 disconnecting once or twice a day

I've been having issues recently too.  I noticed there was a firmware update last week.  There are issues nearly every time they roll out Smart Hub firmware updates so I expect it's linked to that.  I'd not had any issues for months prior to that.

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Message 3 of 4

Re: Smart Hub 2 disconnecting once or twice a day

I am still getting a disconnection roughly every 2-3 days always in the evening. Disconnects then immediately reboots/comes back up.

Any ideas folks for troubleshooting this?

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Message 4 of 4

Re: Smart Hub 2 disconnecting once or twice a day