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Message 1 of 14

Forced switch to EE as part of Broadband renewal?

A long long time ago, when my 2 year Vodafone contract expired, I switched to a 12 month sim only deal with BT Mobile. At the time, the sim only plan came with free access to BT Sport (on mobile only).

Towards the end of 2023 I received an email to say the BT Sport App was closing but I could “continue watching TNT Sports on Discovery+ at no extra cost”.   So I’ve currently got Discovery+ on both my mobile device and a Firestick.

That original 12 month contract has long since expired but I’ve just let things run effectively ‘out of contract’ with the ‘inflation + x%’ rises each year.  I’m now paying well over the odds for a sim only plan with a modest data cap, but in my mind when I factor in the Discovery+ product, I’m not unhappy with the overall price.

So, my full fibre broadband contract is also with BT and is due to expire shortly. I’ve phoned customer services for renewal quotes but they want to force my mobile contract over to EE mobile as part of deal to renew my broadband.  Now, I know this switch may be inevitable in due course, but I’m resenting being forced down this route when it’s only my broadband that is a contracted service at this stage.

I mentioned my concerns regarding loss of discovery+ if I switch to EE and the fact that I still get free roaming with BT mobile and the advisor then bamboozled me with some fancy EE mobile sim only product where I would get Discovery+ and roaming included as standard.  The overall cost (broadband +mobile) was similar to my current price, the broadband being cheaper but the EE mobile deal being more than I’m currently paying.  There was a lot of information to take in, in fact way too much to commit to a deal on verbal descriptions of how the EE product worked, so I asked for a brief email to confirm the offering.  Of course, no such email has been received.

 Just wondered if anyone has any observations or similar experiences?      

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Message 2 of 14

Re: Forced switch to EE as part of Broadband renewal?

there is no free roaming with EE



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Message 3 of 14

Re: Forced switch to EE as part of Broadband renewal?

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Message 4 of 14

Re: Forced switch to EE as part of Broadband renewal?

Hi @Marcus_H 

The All Rounder and Full Works SIM cards on EE will include EU roaming on them. If you have any specific queries, pop over to the EE Community, and any questions you have can be answered there.

Michael

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Message 5 of 14

Re: Forced switch to EE as part of Broadband renewal?

@Marcus_H 

the free EU roaming is only on more expensive packages not the cheaper sim only contracts with modest data



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Message 6 of 14

Re: Forced switch to EE as part of Broadband renewal?

@Marcus_H  Have you looked at the MVNOs, Mobile Virtual Network Operators, such as Smarty or GiffGaff? We moved to Smarty last year with no problems and it includes roam like home.

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Message 7 of 14

Re: Forced switch to EE as part of Broadband renewal?

Beware - there have been several reports of people not getting what they have been promised to persuade them to switch to EE. The telephone agents are all on commission, and some of them are tempted to be economical with the truth to secure a sale - and their commission
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Message 8 of 14

Re: Forced switch to EE as part of Broadband renewal?

@chrisjp Noted. Thanks. That was the kind of vibe that I got during the original call.   

The lack of follow up email went even further to confirm my suspicions.

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Message 9 of 14

Re: Forced switch to EE as part of Broadband renewal?

I just posted about my chaotic experience switching broadband and two family SIMs from BT to EE - it has been a trial - and not even done yet.  Constant chasing.  With BT for years out of contact but this forced migration to EE should be smoother than it has been.  Regarding roaming, i was promised the All Rounder package with Roam Abroad add on included for free for all my troubles.  Of course I have not seen anything yet in writing and I'm sure I will be chasing this.  Roam Abroad includes free roaming in EU/EEA and USA.

As far as emails - HA!  I've spoken to four different agents and got many different direct emails.  Not ONE of them have ever replied back once i sent them an email - forcing a new call to the help line, with a new Agent.  Each agent blaming the previous one for "not setting it up correctly".  Eye roll.  Good luck

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Message 10 of 14

Re: Forced switch to EE as part of Broadband renewal?

i pay £12 per month for unlimited data and free roaming on EE.

 

Re being forced to move to EE for broadband.....i just renewed full fibre with BT recently at as reduced monthly figure...I did do it online...The minute human intervention is involved, im afraid their potential commission trumps all.