BT Live Chat

[starship]

Have BT removed there live chat, i found this an easy way to communicate, but unable to find it in there help section.

[gg30340]

It is still in use.

Click on "Help" at the top of this page or use this link

Get support with BT products and services | BT Help

then select the service you want, Scroll down and click on "Contact Us" and again select the service you want help about. A new page should open with a  "Message Now" button on the left hand side.

If it is not showing it may not be available because there are insufficient staff to answer it so try again later. 

[BrianJ1]

I think "Live" is a misrepresentation - be prepared for an hour wait.

[gg30340]

As was pointed out in the first message. "Live Chat" is no longer available so it would be a misrepresentation if BT was still calling it that.

It has been replaced with "Message Us".