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LPStanny
Beginner
3,689 Views
Message 1 of 12

Openreach text message

I’m awaiting fibre to premises, I have a date for installation confirmed with BT. Today I received two text messages from +44 7786 202608 saying the following.

Hi it's Openreach. We have received your order from BT and will be installing your Full Fibre Broadband on ‘here was the correct date, time and part of my postcode’

Reply CONFIRM if you're happy with these order details or let us know if you would like to update anything.

I think this was a scam but don’t want to miss my installation has anyone else had a message like this prior to installation.

thank you any advise appreciated.

11 REPLIES 11
licquorice
Distinguished Sage
Distinguished Sage
3,682 Views
Message 2 of 12

Re: Openreach text message

It would be extremely unlikely to be a scam if the date, time and postcode were correct.

Starwire
Recognised Expert
3,657 Views
Message 3 of 12

Re: Openreach text message

What kind of Broadband do you have now, i.e. ADSL or VDSL and how fast is it?

I ask because Openreach have now said, as of late this afternoon that anyone with ‘Superfast’ will have their Ultrafast Broadband Installation delayed until the Lockdown is over.

LPStanny
Beginner
3,640 Views
Message 4 of 12

Re: Openreach text message

Plusnet. BT have informed me, my appointment is still ok and to ignore and not reply to the text.
LPStanny
Beginner
3,637 Views
Message 5 of 12

Re: Openreach text message

BT have checked for me. I have been told to ignore and not reply to the text.
Keith_Beddoe
Distinguished Sage
Distinguished Sage
3,612 Views
Message 6 of 12

Re: Openreach text message


@LPStanny wrote:
Plusnet. BT have informed me, my appointment is still ok and to ignore and not reply to the text.

This is a BT Retail Customer Forum. You need to post on the Plusnet user forum.

Plusnet Forum - Index | Community Site

Its Openreach,  not BT Retail which would be providing your service.

 

LPStanny
Beginner
3,449 Views
Message 7 of 12

Re: Openreach text message

My question was about Openreach and BT as I was moving from Plusnet.
The texts were not official, so ignored.

BrokenSky
Beginner
396 Views
Message 8 of 12

Re: Openreach text message

I had the same text yesterday and again today with a link to click on. Not happy that it seems BT have managed to compromise my personal data before I've even had my internet installed!

NeilO
Moderator
Moderator
386 Views
Message 9 of 12

Re: Openreach text message

Hi @BrokenSky Have you recently placed an order and have an appointment for an engineer install?  If you have and the appointment details are correct the text messages from Openreach are genuine. 

Thanks

Neil

BrokenSky
Beginner
378 Views
Message 10 of 12

Re: Openreach text message

Yes I have an order, I also have a text message actually from BT which states the correct time and date and aligns with what is showing on my account, this phishing text does not state the correct time or date and the link provided is definitely incorrect going by the actual website so I am not going to click it or reply to the text and am going to proceed with what is showing online