£11.99- need refunded

[Gdotp]

I’ve been charged 11.99 for changing from Movies to Sport even though this is advertised as a flexible package. It does seem to me like bt/ee are out of control. I’ll clearly be contesting this charge. Last week I was without any TV at all because my box broke and BT could not supply a new one. They closed the case, I’ve been expecting a refund and now I have to chase that too…….its simply pathetic

[PaddyB]

Hi @Gdotp 

Thank you for posting. The £11.99 charge is normally related to new equipment. This wouldn't have been charged for changing your TV package. If you send me your details, I'll be able to take a look at your account to see why that charge has been applied.

I have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy