Forum Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Spectron
Aspiring Contributor

on ‎27-03-2023 7h13

336 Views
Message 1 of 2

Advice with contracts now my father has died

My 80 year old mum signed up for an 18 month contract autumn last year for BT Fibre & Phone, my dad (her husband) unexpectedly sadly passed away only a month later. She could only really afford the £55 a month because there were 2 pensions and they just stuck with what they knew. I am on benefits so I can't help her much as I only just get by myself. If I send in a death certificate as proof do BT allow contract come-outs due to that ? She is now about 5 months in to the contract and couldn't afford a buy out. I believe the contract is in her name. Thanks for any advice. 

0 Ratings
Reply
1 REPLY 1
JohnC2
Moderator
Moderator

on ‎27-03-2023 8h49

309 Views
Message 2 of 2

Re: Advice with contracts now my father has died

Hi @Spectron, sorry for the loss of your father and I can understand your mum's position.

Does she now get a Pension Credit as BT Home Essentials Broadband | Universal Credit Broadband maybe be more suitable if she is eligible. There are no contract charges for moving to these packages if the account holder is eligible. 

Thanks

John

Reply