BT Sport App charged three times.

[JayJSmith]

Hello, I’m currently using the BT sports app on a games console and for some reason I’ve been charged three times today instead of once (£75 instead of £25).

There’s nothing on your site to explain what to do if such an incident occurs so I’m posting here to question it.

[DavidM]

Hi @JayJSmith and welcome to our community.

Thanks for posting about the charges, I'm sorry this has happened. I can help. I'll drop you a private message now so you can get in touch.

Cheers

David

[Sonia2]

Can you help me too, I have been charged 3 times too and I want to cancel, there is no facility to do this online.

[DavidM]

Welcome to our community @Sonia2 and thanks for the post.

I can help you also. I'll drop you over a private message so you can get in touch.

Cheers

David

[thediscocurse]

I have been charged 4 times today for BT Sport!! They said I have to wait 3 days for them to sort it but it's coming out my account every 2 hours!  I have had to freeze my entire bank account, what an earth is going on!!!! £100 so far paid today and I cannot afford errors like this, it's needs sorting NOW, waiting times on phone is 20 mins currently it's a joke

[PatrickLawson]

Hello, 

Could you please assist me also, I have been charged 4 times today for BT Sport package so have been charged £100 instead of £25.

Any help would be greatly appreciated as cannot seem to find any advice on the site. 

[JayJSmith]

Four times as well now. This is absolutely ridiculous. Sort it out at once.

[JayJSmith]

It’s absolutely absurd. Four times and like you said, every two hours. When does it stop? 

Sort it out at once BT. 

[DavidM]

Hi @PatrickLawson and welcome to our community.

Sorry you're also being charged multiple times. I can help you also. Check your inbox for a message from me.

@JayJSmith we have your details and will look into this asap.

Cheers

David

[djwild87]

I have also been charged 4 times - could you please contact me about this.