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dagani
Beginner
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Message 1 of 2

Cancel

Hello good morning, I will move to Germany on 11/22/2021, how do I cancel services, as I did not find this on the website, I would like to do it all online, as I do not speak your English language, in the online form it asks for a new address, but as I wrote I will go to Germany

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-Richie-
Guru
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Message 2 of 2

Re: Cancel

You have to call up and give 30 days notice, you can't cancel online.

More info can be found at How to change or cancel a BT phone, TV or broadband package 

Can I change or cancel my package over the phone?

Yes, please have your account number ready (it’s on your bill).

You can call us:
Monday to Friday 8am to 9pm
Saturday 8am to 8pm
Sunday 9am to 6pm

I want to cancel one or more of my services:

From a landline: 0800 783 1401
From outside the UK: +44 150 174 7714

I just want to cancel my BT Mobile service:

From a landline: 0800 389 8414
From outside the UK: +44 150 174 7714

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