How do I remove an old Bt account from my Bt

[Conorkyle2k18]

How do I remove an old Account from MyBT

I have just returned to BT and set up our MY BT Account. 

When I view MY BT, it is showing an old account that we closed when we moved house a couple of years ago. 

How do I get this removed?

Been on the phone to some really nice people from BT, but getting no where. 

Thanks in advance Community Friends

[Anonymous]

Hi @Conorkyle2k18 

I would try the Live chat option to contact BT as they may be able to review the account further.

[Conorkyle2k18]

Where do I find the live chat 

[DavidM]

Hi @Conorkyle2k18 and thanks for posting.

You can contact us a number of ways. Take a look at Contact BT | Call us or chat online | BT Help.

Cheers

David

[Conorkyle2k18]

Thanks