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Hayley2
Beginner

on ‎13-11-2023 14h40

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Message 1 of 7

I have just been charged £50 for the non return of a hub that had a BT tracked label on it .

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I have been charged £50 and a very scary debt collectors letter sent to my new address . 

I am shocked that BT can do this when the box was sent back using their own tracked label .

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imjolly
Distinguished Sage
Distinguished Sage

on ‎13-11-2023 14h41

879 Views
Message 2 of 7

Re: I have just been charged £50 for the non return of a hub that had a BT tracked label on it .

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did you keep receipt of postage?

 



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Hayley2
Beginner

on ‎13-11-2023 14h45

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Message 3 of 7

Re: I have just been charged £50 for the non return of a hub that had a BT tracked label on it .

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It was 2 months ago , and I cannot now find the receipt . 

Surely as it is a BT label it can be tracked . 

 

It is so upsetting to be billed when I know it was posted .

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imjolly
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Distinguished Sage

on ‎13-11-2023 14h47

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Message 4 of 7

Re: I have just been charged £50 for the non return of a hub that had a BT tracked label on it .

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I have asked the forum mods to help and they will post here.  they are busy so could take a few days



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Hayley2
Beginner

on ‎13-11-2023 14h49

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Message 5 of 7

Re: I have just been charged £50 for the non return of a hub that had a BT tracked label on it .

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thank you .

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DavidM
Moderator
Moderator

on ‎13-11-2023 16h36

775 Views
Message 6 of 7

Re: I have just been charged £50 for the non return of a hub that had a BT tracked label on it .

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Hi @Hayley2 and welcome.

Thanks for posting about the returns, I'm sorry for any confusion with this. I can help. I'll need a few details so check your inbox for my message and drop me over a reply.

Cheers

David

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NeilO
Moderator
Moderator

on ‎14-11-2023 12h52

686 Views
Message 7 of 7

Re: I have just been charged £50 for the non return of a hub that had a BT tracked label on it .

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Hi @Hayley2 Many thanks for speaking with me this afternoon, I was happy to help you get this sorted.

Neil

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