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Message 1 of 7

I need help creating a BT ID

Because of a technical issue I can't create a BT ID. I have tried multiple times to no avail and I need it to set up my broadband properly. Can someone please guide me through this?

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Message 2 of 7

Re: I need help creating a BT ID

Can't help with creating a BTID, but not sure what it is regarding setting up your broadband that you can't do because if lack of BTID.

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Message 3 of 7

Re: I need help creating a BT ID

See help page.

https://www.bt.com/help/account-and-billing/what-is-a-bt-id-and-how-can-i-get-one-#:~:text=You%20may....

You do not need a BTID to set up your Internet connection.

Why do you think you do?

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Message 4 of 7

Re: I need help creating a BT ID

I'd like to have the account to make full use of the app and to set up the hybrid connect that I'd be receiving within the next couple of days.

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Message 5 of 7

Re: I need help creating a BT ID

To make full use of the app and to set up the hybrid connect that I'd be receiving within the next couple of days I believe I need the ID.

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Message 6 of 7

Re: I need help creating a BT ID

Don't I need it to set up the hybrid connect?

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Message 7 of 7

Re: I need help creating a BT ID

No, you can set the Hybrid connect up without the MyBT app or a BTID.

https://www.bt.com/help/bt-halo/getting-set-up/setting-up-hybrid-connect

What error are you getting when trying to set up your BTID?

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