Locked to Fibre 1 speeds on Fibre 2 package.

[Okaydan]

Hi, I just got my fibre 2 package installed and the engineer informed me that i'm currently locked onto the Fibre 1 speeds. Here are my router stats,

If anyone could help that would be amazing! 

Thanks!

[licquorice]

You need to speak to customer services, 150 or 0800 800150

[Okaydan]

Okay i'll try giving them a ring now, Thanks.

[DavidM]

Please let us know how you get  on @Okaydan . We're here to help if you need us.

Cheers

David

[Okaydan]

 @DavidM Currently on the phone and it seems they don't understand about me being on the wrong package speeds and keep mentioning that it shows fibre 2 package on my account. If it's possible appreciate your help so much!

Thanks David.

[Okaydan]

Hi @DavidM is it possible to get in contact with you please?

[DavidM · Accepted solution]

Thanks for getting back @Okaydan .

I'll take a look at this for you. I'll drop you over a private message now so you can get in touch.

Cheers

David

[Okaydan]

@DavidM Thanks for the reply, I've gone ahead and messaged you.

Thank you!

[Okaydan]

Thank you @DavidM and the moderator team who helped me get put on the 80/20 profile, Really appreciate you guys!