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Gb221
Beginner
271 Views
Message 1 of 7

MyBT

MyBT lands me on webmail every time, I can’t access anything else and I need to have a look at my services. What do I do?

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6 REPLIES 6
licquorice
Distinguished Sage
Distinguished Sage
241 Views
Message 2 of 7

Re: MyBT

Try clearing your browser's cookies and cache.

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Gb221
Beginner
202 Views
Message 3 of 7

Re: MyBT

Thank you. How do I do that on iPad though? Sorry for being dense here.

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Carlusha
Recognised Expert
199 Views
Message 4 of 7

Re: MyBT


@Gb221wrote:

Thank you. How do I do that on iPad though? Sorry for being dense here.


Try this!

Apple support - Clearing cache on your iPad  

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DavidM
Moderator
Moderator
171 Views
Message 5 of 7

Re: MyBT

Hi @Gb221 and welcome to our community.

@Carlusha and @licquorice  advice is good. Can you please try clearing the cookies and cache and let us know if it helps.

Cheers

David

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Gb221
Beginner
147 Views
Message 6 of 7

Re: MyBT

I’ve cleared the cache and it still doesn’t allow me to access my account, just my webmail. So frustrating!

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VeteranISPUser
Recognised Expert
135 Views
Message 7 of 7

Re: MyBT

Hi @Gb221   Do you have the link or url that you are using? Is it https://my.bt.com/s/apps/appsmybt/#/home

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