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Ryan91
Beginner
119 Views
Message 1 of 7

No gift card

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Good evening. I signed up in September for activation end of October and seen I would receive a gift card but haven’t heard a word about the card.

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6 REPLIES 6
JohnC2
Moderator
Moderator
111 Views
Message 2 of 7

Re: No gift card

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Hi @Ryan91, welcome to the forum, and thanks for posting. Have you set up a BTID and if so are you able to Claim The Reward Card via that link?

cheers

John

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Ryan91
Beginner
94 Views
Message 3 of 7

Re: No gift card

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Hi John,yes have a but I.d

i called this morning to be told no gift card yet when I signed up there was definitely an offer for one. @JohnC2 

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Ryan91
Beginner
92 Views
Message 4 of 7

Re: No gift card

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I clicked on the link there’s no option to claim. 

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JohnC2
Moderator
Moderator
89 Views
Message 5 of 7

Re: No gift card

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Hi @Ryan91, thanks for checking that, and sorry you can't claim the reward card. I've sent you a Private Message so you can get in touch with the Mod team for help with this.

Cheers

John

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Ryan91
Beginner
79 Views
Message 6 of 7

Re: No gift card

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sent a reply. Thank Very much 

ryan

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DanielS
Moderator
Moderator
60 Views
Message 7 of 7

Re: No gift card

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Hey @Ryan91,

Thanks for taking the time to speak with me yesterday. As promised, I've sorted the credit out for you and I've sent it to your bank account. It can take 5 working days to arrive. For anyone reading this, your issue was different from others as there was an issue with your original online order that meant it had to be manually placed instead.

Take care and have a good day 😊

Thanks
DanielS

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