Hey there I too am having the same issue been pending all weekend I am an account manager for my elderly grandmother but as I said all weekend it's been pending please help
Hi @Angus1988
Welcome to the BT Community and thank you for your post! I have moved your post to create your own thread discussion.
I am sorry for the problems you're having managing the BTID on your Grandmother's behalf. We'll pick up from here and check what's happening. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages
Thanks,
Robbie