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Andy211
Beginner

on ‎16-04-2023 9h19

673 Views
Message 1 of 3

Returned equipment

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Hi,

I recently left BT and returned my old hub as requested. BT have had the kit back for about 6 weeks but keep sending me messages saying that they haven't had it back and are going to charge a penalty fee.

Does anyone know how to get BT to acknowledge that they've had the kit back? I have tracking details from Royal Mail confirming when they received it.

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2 REPLIES 2
NeilO
Moderator
Moderator

on ‎16-04-2023 11h03

652 Views
Message 2 of 3

Re: Returned equipment

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Hi, @Andy211 I'm sorry you're still being chased for the return of your old Hub. The moderation team will be able to help with this and I'll send you a private message so you can get in touch with your details.

Neil 

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JohnC2
Moderator
Moderator

on ‎16-04-2023 13h23

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Message 3 of 3

Re: Returned equipment

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Hi @Andy211, thanks for getting in touch with the tracking ref and this has now been marked as received back.

Cheers

John

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