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Humax8715
Beginner
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Message 1 of 16

Returns bags

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Where can I get the white returns bag with prepaid label from all the online options  come back with can't supply this item. What is the point having the option and loads of explanations on how to return an item, if the main item needed is never available.  John

 

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PaddyB
Moderator
Moderator
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Message 2 of 16

Re: Returns bags

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Hi @Humax8715,

Thank you for posting. If you send me your details, I'll be able to arrange for a returns bag to be sent.

I have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

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Humax8715
Beginner
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Message 3 of 16

Returns bag

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Does any one know where I can get hold of a return bag with label, all BT websites tell you where to go but when you finally get their, they tell you that it is not available.  

eth724192021
Aspiring Contributor
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Message 4 of 16

Re: Returns bag

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I'm not sure if you can request the bag manually - I think BT needs to give you something to return, then it gets sent to you
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PaddyB
Moderator
Moderator
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Message 5 of 16

Re: Returns bag

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Hi @Humax8715,

Thank you for taking my call today. I've ordered you a returns bag and this should arrive with you in the next 7 days.

Thanks,

Paddy

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AJV1
Beginner
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Message 6 of 16

Re: Returns bags

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Hi PaddyB

 

Could you send me a link to get a returns bag too? I have looked for over 30 minutes trying to fink the link mentioned in emails sent to me... nothing showing. Looking on this forum shows me that I am not the only one who cannot find it.

 

Please help, thank you

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JohnC2
Moderator
Moderator
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Message 7 of 16

Re: Returns bags

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Hi @AJV1, thanks for posting and we'll be happy to get a returns package ordered for you. I've sent you a Private Message so you can get in touch with the tea.

cheers

John

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bigsmile
Beginner
378 Views
Message 8 of 16

Re: Returns bags

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Could you send me a link to get a returns bag too? There is no link in My BT to return equipment.

Many thanks

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DavidM
Moderator
Moderator
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Message 9 of 16

Re: Returns bags

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Hi @bigsmile and welcome to our community.

I can arrange the return kit for you. I'll drop you a private message now so you can get in touch.

Cheers

David

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PaddyB
Moderator
Moderator
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Message 10 of 16

Re: Returns bags

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Hi @bigsmile,

Thank you for sending in your details. I gave you a quick call, I'm sorry I didn't get to speak to you.

I've ordered two retund kits to be sent to your address. These should arrive in the next 7 working dates. I've sent you a PM with the details.

Thanks,

Paddy